When you place an order with us you will be deemed to have read, understood and therefore agreed to our Terms and Conditions. If you have any concerns or queries regarding these please call us prior to placing an order on 01938 561942. You are also required to be over the age of 18 to place an order. These terms and conditions do not affect your statutory rights.
Product Description and Availability
Whilst we aim to ensure that our entire range of products is available at any time, this is not always possible. If unsure, please call to ask about availability of an item. Please note that all bespoke items are not stocked and are made to order. For these items an estimated delivery time is available at time of order. Whilst every effort is made to keep to these delivery times, this is not always possible due to external reasons. If there is a specific date for which the item is required, please ensure that we are made aware of this at the time of order.
We reserve the right to change our products and prices at any time.
We aim to ensure that all product descriptions, photographs and prices are accurate at anytime. In the unlikely event that you spot errors please let us know. In the event that we have priced an item incorrectly we retain the right to cancel any orders placed using the incorrect price. You will be offered the opportunity to either cancel you order entirely or to proceed at the correct price.
Placing an order
You, the customer, guarantee that all details provided by you are accurate, complete and correct, and that you are authorized to use the credit or debit card you are using. Please note that all fraud or attempts at fraud will be reported to the police. Also, by providing us with an email address, you accept that email is an acceptable form of communication both to and from us.
For Shipments outside the EU
Please be aware that all good shipped outside of the EU may be subject to duties and taxes that are outside of our control and are payable by the consignee. These shipments must be cleared by the consignee and you may need to travel to clear these goods.
If the shipment is refused, duties and taxes are not paid or the parcel is returned undelivered to London Covers all costs will be billed to the purchaser.
Consumer Contract Regulations (Information, Cancellation and Additional Charges)
Bespoke and custom made items are excluded from this legislation as they are made specifically to customer’s orders. This does not include goods that are faulty. If the cover is found to be faulty within one month of delivery the cover may be returned for a full refund, replacement or repair. After one month the cover will either be repaired or replaced and any refunds after this time will take usage into consideration. This does not affect your statutory rights.
With the exception of faulty or damaged goods it is the customer’s responsibility to return goods to us. Where goods are faulty or incorrect we can arrange for our courier to collect items. We are unable to exchange items that are not damaged, defective or incorrect if the item is outside the 14 days (this will not however affect your 12 month guarantee if the item has broken due to a manufacturing fault). Please note that this does not affect your statutory rights.
Custom Made Products
Please note that as these products are made to order they cannot be cancelled once the order has been placed or altered once work has begun. On receipt of your order an order confirmation or invoice will be sent by post detailing your order. Please check this carefully as alterations cannot be made once work has begun on the cover. Colour swatches are available on request.
All returns should be sent to London Covers Ltd, Upper Farm Barns, Rorrington, Chirbury, Montgomery, Shropshire SY15 6BX